Support takes into account the extent of functionality that is blocked by the issue, as well as the upcoming timelines for case prioritization. To indicate the urgency of the problem, select the corresponding impact level when opening the case and note the circumstances in the description. If you think the effects have been misadjusted, let us know by commenting on the case with more context. Tableau Software offers three levels of program for technical support to meet the service needs of all customers. All Tableau users, including the Tableau Public user and Tableau Reader, have free access to Tableau`s online resources, including our knowledge base, on-demand training videos, online live training, the Tableau community, and product documentation.