Service Level Agreement Catering Company
Service Availability – Indicate the times at which the provider must be available and indicate the communication methods they will use to stay in touch with the company or event planner, as well as the location needed at certain times. All SLAs are created around a standard template consisting of six sections describing in detail the type of services needed, the timeline within which they are likely to be provided, and the consequences of a service provider`s failure to do so. If this main structure remains determined regardless of the nature of the event and the services required, the information it contains differs. 1. The agreement summary describes the two parties entering into a service level agreement (SLA) on the type of service required and the period for which the agreement is valid. For example: “This document represents an SLA between RSVP Agency and Supplier X for the provision of catering for the annual golf day of the Y. 3 brand. If you are hosting an event in a remote area where customers must be transported to the event venue, you must use a shuttle service whose SLA details aspects such as insurance, emergency procedures, and driver authentication. Service Level Agreements (SLAs) are not generic, but dictated by the particularities of each event. Organize a corporate event where all your ducks are lined up. An SLA is one of the most important requirements to ensure that your suppliers (caterers, decorators and technical suppliers) provide their expected products or services. In the absence of an SLA, you may be held responsible for the provider`s inability to perform their job properly. This could range from a lack of food to more serious consequences like fire or theft.
You are not only financially responsible, but also legally responsible – and in the event of a disaster or non-provision of services, this can have serious consequences for your customers and your reputation. Service assumptions (i.e. any changes to the necessary services will be effectively communicated to the provider). For example, if there is an SLA between you and a health and safety officer, this section states that they must be on site on a particular date, as well as the times of their services outside the site and the communication channels they must use (e.g.B. mobile phone or email) requirements of the service provider (for example.B. for compliance with the deadlines set in the SLA and for sufficient communication with the event planner for the duration of the event) In case of emergency, this can be within ten minutes or, in case of breakdown, within 24 hours after the event. . .